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Privacy Policy

Effective Date: 20-1-2024

At Lavender Laundry, we are committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect the information we gather from our customers. By using our services, you agree to the collection and use of your personal information as described in this policy.

 

1. Information We Collect

We may collect various types of information from you when you use our website or engage with our services:

 

a. Personal Information: This may include your name, contact details (such as email address, phone number, and address), and any other information you provide to us voluntarily.

b. Transactional Information: We may collect information related to your laundry and dry-cleaning orders, such as the services requested, pickup and delivery instructions, and payment details.

 

c. Usage Information: We may collect information about how you interact with our website, including your IP address, browser type, device information, and browsing activities.

2. Use of Information

We use the information we collect from you for the following purposes:

a. Providing Services: We use your personal and transactional information to process and fulfill your laundry and dry-cleaning orders, including scheduling pickups and deliveries.

b. Communication: We may use your contact information to communicate with you regarding your orders, provide customer support, and inform you about our services, promotions, or updates.

c. Improving Our Services: We analyze usage information to improve the functionality, performance, and user experience of our website and services.

d. Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes.

 

3. Information Sharing

We understand the importance of keeping your personal information confidential. We do not sell, rent, or disclose your information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

a. Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors or delivery partners. These providers are required to maintain the confidentiality and security of your information.

b. Legal Requirements: We may disclose your information if required to do so by law, or if we believe it is necessary to protect our rights, safety, or the rights, safety, or property of others.

4. Data Security

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

5. Your Choices and Rights

You have certain rights regarding your personal information, including the right to access, update, or delete your information. You may also have the right to object to or restrict certain processing activities. If you would like to exercise any of these rights or have any questions or concerns about our privacy practices, please contact us using the information provided at the end of this policy.

6. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those third parties before providing any personal information on their platforms.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other communication channels. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at [insert contact information, such as email address or phone number.

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